Help Center

Frequently Asked Questions

General

What payment methods do you accept?

Is my payment secure?

Will I be charged sales tax?

What is the status of my order?

What if I need to change the contents of my order?

How do I cancel my order?

Do you gift wrap?

I just received my order in reusable packaging. What do I do now?

Where does Four Leaves ship?

How much does shipping cost?

When will I get my order?

Can I place a rush order?

What if I need to change my shipping address?

What is RePack?

What is your return policy?

How can I return my order?

When will I receive my refund?

Do you refund the international shipping?

How can I exchange my order?

Where is your bed linen made?

What is your bed linen made of?

What certifications does your bed linen have?

What does thread count mean?

What is the difference between percale and sateen?

How should I care for my bed linen?

Can I mix and match within a set?

Do you offer hospitality bed linen?

Where are your towels made?

What are your towels made of?

What certifications do your towels have?

What is the weight of your towel?

How can I avoid discolouring my new towels?

How should I care for my towels?

Can I mix and match within a set?

Do you offer hospitality towels?

Which duvet cover set should I choose for my child?

Which towel set should I choose for my child?

Do you offer gift cards?

Why are you called Four Leaves?

Is Four Leaves sold in any stores?

Where do I direct press or marketing inquiries?

Are you hiring?

Do you offer service for businesses or interior designers?

Who is eligible to be a hospitality partner?

What is the lead time for hospitality orders?

Can hospitality partners purchase retail products for their properties?

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