Your payment is secure and your
details are protected.
iDEAL payments are conducted by
our payment service provider, Mollie in a secured https:// environment.
The credit card provider secures
credit card payments.
We use third party parcel
operators to ship your order.
Europe: DPD
USA, Canada, Australia, New
Zealand, and Asia: Fedex
As soon as your order is
dispatched from our warehouse, you will receive an automatically generated
email from the parcel operator with a track and trace number.
Not home? Both parcel operators
will try to deliver the order the following day. In total both operators will
try to deliver the order twice. If the second attempt is unsuccessful, you will
receive a note from the parcel operator with pick up information.
The risk of damage and/or loss of
products lies with Four Leaves until the moment of delivery to the
consumer, unless specifically agreed upon otherwise.
If you would like to add items to
your existing order, please place an additional order. We do not store your
credit card details or other financial information and cannot process changes
made after the order is placed.
We also cannot remove items from
an existing order. Instead, please return any unwanted items once you receive
your order.
Contact contact@four-leaves.com">Customer
Support within 30
minutes of placing your order to process a cancellation. Cancellations are not
guaranteed and can only be made during business hours Monday – Friday, 9:00am –
5:00pm CET. We cannot cancel orders for you on Saturday or Sunday.
If you are unable to
process a cancellation in time, you can start a return once you receive your
order.
All our bedding comes beautifully
packaged in a reusable tote bag made from recycled PET bottles. Our beach towel
comes with a carrying strap also made from the same fabric as the tote bag. Our
bath towels are wrapped in a sleeve made from stone paper because we think of
all our products as gifts, whether it is for you or for a loved one.
Nice one! Next step is
simple. Fold the RePack to letter size, make the return flap visible and simply
drop your empty RePack into a post box and return it to Repack, free of charge!
Then sit back, relax and wait to receive your 10% discount voucher.
We offer worldwide shipping!
Keep in mind that there may be
added duties and taxes to pay upon the arrival of your package as well,
especially if you are having your items shipped to a P.O. Box. Currently, we do
not offer free return shipping for international orders.
We aim to send the products within
1 to 3 working days upon order confirmation. We guarantee that your order will
be shipped within 15 days at the latest, unless a longer period was agreed
upon.
We may split your order into
multiple shipments. If this occurs, you will be notified and receive a tracking
number for each shipment.
International orders typically
take 10-15 days to process, ship and clear customs.
Contact contact@four-leaves.com">Customer
Support within 30
minutes of placing your order during normal business hours Monday – Friday,
9:00am – 5:00pm CET.
If your order has been processed
and handed over to our parcel delivery service, please contact their customer
service to change the shipping address.
Repack is a reusable and
returnable packaging service.
RePack replaces single-use
delivery packaging. The reusable packaging is made from recycled materials and
protects your Four Leaves goods better than any other single-use packaging out
there.
The RePack bags are adjustable in
size, meaning we can optimise the use and reduce the amount of “air” shipped.
Research showed that RePack has an 80% smaller carbon footprint compared to
conventional single-use packages.
For further information about
RePack, visit their website here.
We stand behind
the quality of our products. If you are unhappy with your items, we are happy
to accept returns within 90 days of purchase. Returns are refunded in the
original method of payment. You must postmark your items for return within 90
days of delivery receipt to be eligible for a refund.
If, for any
reason, your original form of payment is no longer active or able
to process the refund, you will receive store credit for the same amount.
Shipping and handling fees are
non-refundable.
If you are unsatisfied with your
purchase for any reason, we are happy to accept returns within 90 days of
receipt.
Our partners at PakkettenFabriek
& RePack make it easy to return online orders.
First, simply place your order
back into the RePack bag your order came in. Secondly, follow the instructions
on the flyer, provided by PakkettenFabriek.
If your item was damaged upon
receipt or if you believe the item you ordered has a manufacturer's defect,
please reach out to contact@four-leaves.com">Customer
Support directly.
Please allow 10 to 14 business
days for your return to process. We will send an email notification once the
item(s) have been received and the refund has been started. From this date, the
full refund amount will appear back in the original account within three to
five business days.
If you return your items after 90
days from their delivery receipt, we reserve the right to refuse your return.
Our return policy applies to all
international orders.
We are not responsible for return
shipping on international orders and are unable to supply a label or reimburse
for international return shipping charges.
Our bed linen is
manufactured in a GOTS certified factory, found in the Colombo region, Sri
Lanka. Our percale and sateen fabrics are made of the finest organic GOTS certified cotton from
India.
Our percale and sateen fabrics are made of the finest organic GOTS certified cotton, from
India.
We use a 100% recycled premium
polyester core spun sewing thread that is Oeko-Tex certified.
The thread count (TC) shows the
weave density of the fabric. It refers to the number of threads woven into one
square inch of fabric — add the vertical threads (technically, the “warp”) to
the horizontal threads (the “filling”) to get the thread count.
Each thread in a piece of fabric
is made up of single strands twisted together. This is called ply. When two
strands are twisted together, it is two-ply fabric; with three strands, it is
three-ply; etc. Single ply fabrics are slightly more delicate but are naturally
soft and smooth to the touch.
Four Leaves bedding is 300 TC
single ply.
Want to know more? Contact Customer Support with your questions and we will gladly help.
Both percale and sateen are made
using the finest long-staple organic cotton – the difference is a result of how
they are woven.
Percale is a plain weave and characterised by a matte finish and crisp touch.
You can compare it to the perfect white button-down shirt. Percale is also very
breathable making it perfect for summertime or warmer climates. Percale fabrics
will get softer with continued use.
Sateen is usually a little thicker and more tightly woven to create a silky-smooth
surface with a luminous sheen and is known for its luster and drape. Our sateen
is extremely soft and smooth, it has a subtle shine, inviting touch, perfect to
curl up in.
Wash directly after purchase.
Machine wash cool (max 40 °C)
using mild, liquid laundry detergent.
Wash inside out to offer extra
protection to the embroideries.
Wash separately.
Do not bleach.
Iron on lowest heat if desired.
Avoid ironing on the embroideries and labels.
Line-dry naturally to preserve
fibres, colours and minimise wrinkling. If you use a dryer, choose a low heat
and low tumble cycle. Remove promptly.
Our sets are pre-bundled, and you cannot mix and match size, colour or
fabric. However, you could buy a pillowcase set with different leaf colour to
add some variation.
We do not currently offer a
hospitality bed linen collection. However, there are plans to do so in the
future. The bed linen for this collection needs to be designed to withstand
heavy and regular commercial laundering.
However, we do supply smaller
boutique hotels and B&B’s with our current bed linen. These items can
withstand normal consumer washing.
Both or bath and beach towels are manufactured in GOTS certified factories, located in
the Guimaraes region, Portugal. The yarns used to make the towels are of the
finest organic GOTS certified cotton from India.
Our bath towels are 600 gm/2 - low
twist.
gm/2 or gsm, is the metric
measurement of the weight of a fabric. The higher the gsm the heavier the towel
and more absorbent it is. Keep in mind though the more fluid the towel can
absorb, the longer it takes to dry.
We found that 600 gm/2 is the
perfect weight for everyday use while keeping the balance between the hotel
luxury feel and high absorbent qualities.
Our bath towels are yarn dyed* creating deep and rich colours. Our towels are free of harmful
synthetic dyes, making them safer for you and healthier for the planet, however
slightly more susceptible to discoloration when exposed to certain harsh
chemicals.
If you are following a
skincare routine that includes ingredients such as benzoyl peroxide, we
recommend white towels.
Chemicals to avoid include (but
are not limited to): bleaching materials, sodium hypochlorite, hydrogen
peroxide and benzoyl peroxide (commonly found in acne medications, anti-aging
creams, hair-dye products, teeth whitening systems and more).
*exception of
the white towel sets - these are piece dyed.
Wash directly after purchase.
Machine wash cool (max 40 °C)
using mild, liquid laundry detergent.
Avoid using fabric softeners of
any kind. Contrary to what you might think, adding fabric softeners reduces the
absorption capability of your towel.
Wash with similar colours.
Do not bleach.
Iron on lowest heat if desired.
Avoid ironing on the labels.
If you use a dryer, choose a low
heat and low tumble cycle. To prevent damaging your towels remove from the
dryer before they are completely dry and let them dry, naturally.
Our sets are pre-bundled, and you
cannot mix and match size or colour. However - with exception to our “move in
bundle” - all bath towel items can be bought a la carte, so you can create your
own bundle as you like.
We do not currently offer a
hospitality towel collection. However, there are plans to do so in the future.
The towel items for this collection need to be designed to withstand heavy and
regular commercial laundering.
However, we do supply smaller
boutique hotels and B&B’s with our current towels. These items can
withstand normal consumer washing.
We recommend the junior towel set
50 cm x 100 cm available in a variety of rich colours.
We also offer our signature logo beach towel in a junior size, for those fun packed days at the beach or swimming
pool.
Our product is branded with four
leaves. Those are inspired by the flag of Sri Lanka and its reference to the
four virtues of Buddhism. It also acts as our four core values of how we run
our company.
Excel with friends
We aim to make a positive impact
in the lives of others. To do so, we passionately believe in long term
relationships with like-minded companions and in creating sustainable solutions
together.
Empower children
We care for people with less and
focus on children. By making the more fortunate aware of certain conditions
that are essential to well-being, we want to free the path for children that do
not have access to these basic needs.
Respect our globe
Our meaning of happiness is shaped
by uplifting others and ourselves with the least impact on the environment. On
this journey we realise that continuous dedication, innovation and
unconventional thinking are essential.
Care about product
As a social enterprise, finding
the right balance between the greater cause and a sustainable business model is
the constant challenge that we embrace. By focussing on products that both look
and feel good, we believe we can make a difference.
We currently offer the full
collection exclusively in our webstore. However, there are plans to launch
pop-up stores and introduce collaborations. Sign up to our newsletter and stay
up to date.
We do not currently offer a
hospitality bed and bath linen collection. However, there are plans to do so in
the future. The bed and bath linen items for these collections need to be
designed to withstand heavy and regular commercial laundering.
However, we do supply several
smaller boutique hotels and B&B’s with our current products. These items can
withstand normal consumer washing.
