We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. DPD is our fulfilment partner and handles distribution of our products. When your product is dispatched, we will give you a track & trace code, which gives you the opportunity to trace your product. We undertake to deliver products within 3 working days days. If a delivery is delayed, we will notify you via e-mail. We guarantee that a delivery will always be made within 30 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.
You can always return a product, provided you do so within 90 days days of receipt (the "withdrawal Period") . To return products, you can fill out the return-form, or send an email to email@example.com. Upon confirmation by us, you must send the product back within seven days. We will fully refund the purchase price within seven days after having received your returned product. Cost for return shipments shall be borne by you. During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. You will only remove packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product.